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F-Droid Lubbock Report – What We Want to Know


Prepared by Carrie Winfrey

Preliminary Model – April 17, 2017

Introduction

When planning this consumer check, the staff outlined options and flows inside the app on which we needed feedback. From there, we created tasks for individuals to full that might entry these areas, and produce insights related to our inquires.

This doc is organized by the duties members accomplished. Preliminary inquiry questions are outlined beneath every activity, followed by the suggestions and observations gained from the check. Last, inside every part, I’ve listed recommendations for enchancment associated to the task.

Within the Lubbock periods, 11 individuals participated on this targeted usability research. More info on participant demographics, check methodology, metrics, and follow-up actions and insights shall be offered quickly.



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Average problem: 1.9

Variety of members with essential errors: 0

PARTICIPANT QUOTES

“App won’t install. Found the game easily, though.”

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What we would like feedback on

  1. Are users in a position to find the search button?
    • Yes. Most customers discovered the search button instantly.
    • Some (3 out of 10) browsed by way of the newest or category view to discover an app as an alternative of using search.
    • One participant stated he never noticed the search button.
  2. Are they in a position to effectively use search?
  3. Are they in a position to discover what they’re on the lookout for?
    • Not all the time. Looking for mainstream apps like Gmail, ESPN, Fb and Twitter returns no related outcomes.
    • “It took about 10 tries to find an app I searched for. It might be difficult for users to find the app they have an interest in.”
    • One participant searched for recipes, however misspelled it, so no related outcomes have been displayed.
  4. Other insights:
  5. Many users expressed that it was troublesome to know if and app had put in.
    • “I found it difficult to figure out if the apps had installed. No notification?”
    • Some individuals searched on the house display of the telephone, then within the apps on their telephone to see if the app had installed.
  6. four individuals have been unable to set up apps all collectively due to a bug in the app version being examined.

Strategies for enchancment:

  • Location of search
    • Though most individuals didn’t have hassle locating search, a majority are most accustomed to discovering it at the prime of the display.
  • Search results
    • Display extra related search outcomes. Ex: If somebody searches for Gmail and we don’t have it, supply various e-mail apps.
    • Use suggestive results to help customers avoid spelling errors and to make the motion of looking faster.
  • Suggestions as soon as installed
    • Present better suggestions as soon as an app is installed for views inside the app (installed from listing view, app particulars and updates views).
    • Show a system notification when an app is installed.
    • Give the option to add installed apps to the home display of the telephone.
  • Repair bugs Fix bugs with putting in apps.

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Common problem: 2.three

Number of members with crucial errors: 0

PARTICIPANT QUOTES

“The update icon at the bottom with red number notifications was easy to find.”

“It took me multiple attempts to update the applications.”

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What we would like suggestions on

  1. Is it clear the place to go to find updates?
    • Yes. Each participant simply situated the updates tab.
    • “It was very easy to spot apps that need updating.”
  2. Can users efficiently update an app?
    • No.
    • The distinction in phrase selection on app particulars than in updates view confused a number of customers.
      • “The update icon at the bottom with red number notifications was easy to find. Once I clicked on the specific app to update it gave the option to uninstall or upgrade. I wasn’t sure if upgrade was the same as update or not – it sounded like something I’d have to pay for.”
    • Every participant that tried to replace an app from the updates view had problems.
      • “Took me multiple attempts to update the applications. Not positive the update occurred. There was no indication of completion.”
    • It was unclear if an app had successfully up to date. Individuals weren’t confident that that they had updated the app.
    • We need to provide better feedback as soon as an update is full and profitable.

Strategies for improvement:

  • Word Selection
    • Change ‘upgrade’ to updates in app particulars.
  • Suggestions
    • Present higher suggestions once an replace is full and profitable inside the updates view.
    • Give a system notification when an update is successful.
  • Repair bugs
    • I’ve shared a display document that reveals the problems.
    • For some users, the purple badge indicator didn’t change after they up to date the app. This conduct wants to be tested internally.

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Average problem: 1.7

Variety of individuals with important errors: zero

What we would like feedback on

  1. How do users browse when in search of a selected type of app, like a recreation? Do they search, look in classes, browse, and so forth.
    • Most individuals appeared by means of the video games class. Some browsed newest. Some used search.
    • Many people found the classes view appealing, and spent more time there than on the newest view, when on the lookout for apps. One participant in contrast it to the iTunes Store, however commented that it was even easier.

Average problem: 1.1

Number of members with important errors: 0

What we would like suggestions on

  1. Are customers in a position to effectively search inside categories?
    • We noticed quite a lot of behaviors with this process. However, general, individuals have been in a position to do that without problems.
      • 4 members searched in inside categories
      • 2 members searched from search
      • 2 members browsed in horizontal view of the class
      • 2 individuals opened category and scrolled down to discover

Ideas for improvement:

  • Simpler use of chip When you clear a chip, there’s no straightforward method to get it back if you need to search inside that class.

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Common problem: three.1

Variety of members with important errors: 7 of 10 that attempted the task have been unable to determine the close by function because the place to download apps without web.

PARTICIPANT QUOTES

“Nearby didn’t give me the idea of downloading while offline.”

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What we would like suggestions on

  1. Are users in a position to uncover how to download apps offline?
    • A couple of. However not the bulk.
  2. Is it clear that you simply use they close by function to do this?
    • No.
    • 70% of members never recognized the nearby function as the means for doing this.
    • “Nearby didn’t give me the idea of downloading while offline.”
    • 30% efficiently identified nearby. Although, most after wanting a number of different places?
  3. What different behaviors are observed?
    • Turning WiFi off to see if the interface modified
    • Going into airplane mode
    • Downloading an airplane mode app
    • Opening settings and searching in WiFi options
    • Looking google.

Further Observations

  • Individuals didn’t make the connection between ‘nearby’ and downloading apps offline.
  • Not one participant read the text on the Close by view once they initially tapped on it.
  • A number of individuals in contrast close by to Air Drop on iOS
  • “It’s going to airdrop a virus to your phone.”

Strategies for improvement:

  • Word selection
    • Rethink the phrase selection.
  • Offline mode
    • The experience of the app ought to be obviously totally different when there’s no internet connection.
    • Guide users towards the nearby function if there’s no connection.
    • Think about offering information in settings
  • More partaking visuals
    • If we would like individuals to concentrate to the Nearby view, it needs to be more partaking.
    • If we maintain the language about offline, consider using iconography that communicates that.

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Average problem: 2.2

Number of members with crucial errors: Every participant was in a position to add add the repo. four of 11 members have been unable to find the Habitica app that was added from the repo.

PARTICIPANT QUOTES

“I was able to find the link the email and accept the apps, but have no idea where to find the collection from my friend in F-Droid.”

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What we would like feedback on

  1. Are customers in a position to add a repo from a hyperlink opened on cellular?
    • Sure. Nobody had issues with this.
  2. Is the webpage for adding a repo clear?
  3. Are customers in a position to discover the apps from a repo they’ve added?
    • No. Members have been very confused.
    • 100% individuals didn’t know if that they had added the repo successfully after completing the steps.
    • “I was able to find the link in the email and accept the apps, but I have no idea where to find the collection from my friend in F-Droid.”
    • Some have been in a position to discover one app by looking for it.
    • Average non-critical errors for locating the app—2
      • 5 customers have been in a position to find the app; most after a number of makes an attempt
    • Common important errors for finding the app—three.73
      • three users have been unable to locate the app added from the repo
    • Different places individuals seemed
      • In categories considering the newest apps added can be proven first
      • In the newest view
      • In settings > Manage put in apps
  4. Do customers perceive that the apps added from a repo are solely made out there to them, and never auto-downloaded and put in?
    • Not likely. It was arduous to know for positive because the users never saw an inventory of these apps on the telephone as soon as they added the repo.
    • It seemed that some members have been stunned to see that they still had to obtain the app Habitica after finding it by way of search.
    • Many members assumed the apps from a repo would obtain.

Ideas for improvement:

  • Suggestions
    • At present, there’s no indication of completion.
    • The experience of adding an app can’t end after they faucet add. Individuals are method too confused. Additionally, presently after tapping add, the app returns to the display they have been previously on inside the app, which could possibly be something.
  • Make apps accessible
    • The consumer needs to instantly give you the chance to see the apps they only added to their telephone. Notice: it ought to be clear that these are made obtainable, however not downloaded mechanically.
    • The consumer wants to give you the option to entry the apps inside a repo afterward.
  • Deal with delay
    • Is there a delay within the repo updating? We observed that some individuals tried to search for an app that was within a repo they added, but even then, it didn’t show up.
    • Update solely the repo that was added as an alternative of all. Unsure what the present conduct is.

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Average problem: 2.6

Number of members with important errors: zero

PARTICIPANT QUOTES

“I followed the steps on the computer but wasn’t sure where the code from the QR scanner went. I added a new repository and there was a link already in it so I just clicked add, but have no idea what it did.”

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What we would like suggestions on

  1. Are customers in a position to add a repo from a set they view on desktop?
    • Sure. Surprisingly, nearly all of members did not have hassle scanned the QR code and including the repo.
    • Similar confusions as mentioned above about figuring out if it labored and finding the repo.
    • “I don’t know if it worked. How do I know if it worked?”
  2. Is the word selection clear?
    • Somewhat. It didn’t journey individuals up from completing the task.
    • A number of individuals commented that the phrase repository didn’t resonate with them. They most popular the word Collections.

Options for enchancment:

  • Repair bugs F-Droid crashed quite a bit after individuals scanned the code, opened F-Droid and tapped add. I feel this was due to the telephone being in landscape then portrait mode.
  • Integrate QR code scanner inside the add repo view.
  • Word selection






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  • Considerations of Malware While most individuals weren’t eager on safety and the potential danger of downloading apps from a source aside from Google Play, one participant was keenly conscious. He made a number of feedback about how the app is an open door for malware.
    • **We want to tackle the security dangers, and what F-Droid does to mitigate these risks. We want to be open and transparent in our communications to construct trust.
  • Tablet Optimize the newest view for tablet. Show extra grid tiles horizontally (i.e. show three as an alternative of 2 in portrait mode) and improve font measurement.

More info coming soon!

  • Methodology (Notice: All tasks have been accomplished in several orders by the individuals except Activity G, which was all the time accomplished final.)
  • Participant demographic
  • Desirability toolkit
  • Comply with-up survey results
  • Usability metrics & stats